Website Terms of Use

Last Updated: June, 2021


Enterprise Rent-A-Car UK Limited provides this Website or app (“Site”) for the benefit of its affiliates and their licensees/franchisees operating the Enterprise Rent-A-Car, Alamo Rent A Car and National Car Rental systems ("Us”, “Our” or “We”). It is for your use, subject to these Terms of Use and all applicable laws and regulations. Please read these Terms of Use carefully. By accessing and/or using the Site, you fully and unconditionally accept and agree to be bound by these Terms of Use. If you do not agree to them, please do not visit or use the Site. We reserve the right to revise these Terms of Use applicable for future use of our site, so please check back periodically for changes. Your continued use of the Site following the posting of any changes to these Terms of Use constitutes your acceptance of those changes for the future usage. Updates will be evidenced by a more recent Last Updated date at the top of this page.


We maintain the Site for your non-commercial personal use. Your use of the Site for any other purpose is permissible only upon Our express prior written consent. Without limiting the foregoing, you may not: (1) use the Site in a commercial manner, including by distributing, transmitting or publishing the Site or any of its content; (2) interfere with others’ use of the Site; (3) impair the Site’s operation or interfere with or disrupt the servers or networks connected to it; (4) interfere with Our intellectual property rights; (5) frame or otherwise co-brand the Site or any of its content; (6) deep-link to any portion of the Site; or (7) use the Site for any illegal purpose. We reserve the right in our sole discretion to terminate or restrict your use of the Site, without notice, for any or no reason, and without liability to you or any third party. In such event, we may inform your Internet service provider of your activities and take appropriate legal action.


This Site is a service provided free of charge. We reserve the right, to modify, suspend or discontinue any part of the Site at any time, without notice or liability to you or any third party. We also reserve the right to impose limits on certain features and services.


We take your privacy seriously. Any information submitted on or collected through the Site is subject to our Privacy Policy and/or Cookie Policy, the terms of which are incorporated into these Terms of Use.


The Site may include links to third-party Websites. We do not control and are not responsible for the content or privacy policies of any linked site, and the inclusion of any link on the Site does not imply our endorsement of it. The liability for such linked websites rests with the respective provider.


All reservation requests made through the Site are non-binding for both parties. Unless a prepayment option is available and selected. Either you or We may cancel any reservation at any time, whether or not the reservation has been confirmed, for any or no reason, in your or our sole discretion, and without liability to the other. Click here for Pay Now terms and conditions where available.

Rental contracts between Us or our other renting affiliates and franchisees and website users are exclusively entered into at Our branch locations and that of Our affiliates and franchisees pursuant to the terms and conditions valid at the place and date of rental.


You agree that any notice, agreement, disclosure or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.


All copyrightable text, graphics, sound, downloads, software and other material (collectively, the “Content”), the selection, compilation, arrangement and presentation of all materials, and the overall design of the Site are copyrighted by either Enterprise Holdings, Inc. “EHI”) or Vanguard Trademark Holdings, USA, LLC (“Vanguard”), both affiliates of Enterprise Rent-A-Car UK Limited and are protected by law. All rights reserved. You may print a copy of the Content on your computer only for your own personal, non-commercial home use, provided that you do not remove any copyright, trademark or other proprietary notices from the Content. Any other use of the Content is strictly prohibited, unless you have Our prior written permission. The Site may also contain content that is owned by third parties, including our advertisers. You may use such third-party content only as expressly authorized by the applicable owner. All requests for permission to reprint or make any other use of the Content should be addressed to Intellectual Property Manager, Copyright Reprint Permission, 600 Corporate Park Drive, St. Louis, Missouri 63105 or We do not warrant that your use of materials displayed on or linked to the Site will not infringe the rights of third parties.

ENTERPRISE, the “e” logo, WWW.ENTERPRISE.COM, ENTERPRISE.COM, WE’LL PICK YOU UP, ARMS, ECARS, MONTH OR MORE, CORPORATE CLASS, EVERYDAY SALE are included in the family of trademarks and service marks owned by EHI (this is not an all-inclusive list of EHI’s trademarks and service marks). Alamo, Alamo Rent A Car, National, National Car Rental, “Drive Happy” and the flag design are included in the family of trademarks and services marks owned by Vanguard (this is not an all-inclusive list of Vanguard’s trademarks and service marks). Trademarks and service marks designated with the “®” symbol are registered with the U.S. Patent and Trademark Office and with numerous foreign countries. Other trademarks and service marks belonging to EHI or Vanguard may be designated with the “SM” or “TM” symbols. Our trademarks and service marks may not be used in connection with any product or service without Our prior written permission. All other brands, trademarks and names not owned by EHI or Vanguard that appear on the Site are the property of their respective owners, who may or not be affiliated with, connected to or endorsed by Us.

We and Our affiliated companies have a number of pending patent applications, both US and foreign, covering various aspects of this Site, and users are cautioned from copying, adopting, using or otherwise borrowing any techniques, menu operations, or other functional aspects or features as doing so may well result in liability for patent infringement.


If you believe that materials posted on the Site violate your intellectual property rights, please contact Us at Intellectual Property Manager, Intellectual Property Questions, 600 Corporate Park Drive, St. Louis, Missouri 63105 or Please include: (1) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other proprietary interest; (2) a description of the copyrighted work or other protected material that you claim has been infringed upon; (3) a description of where the material is located on the Site; (4) your address, telephone number and e-mail address; (5) your statement that you have a good faith belief that the disputed use is not authorized by the copyright or other interest owner, its agent or the law; and (6) your statement, that the information in your notice is accurate and that you are the copyright or other interest owner or are authorized to act on the owner’s behalf.


You agree that We are free to use any comments, information or ideas contained in any communication you may send to us, without compensation, acknowledgement or payment to you, for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products and services and creating, modifying or improving the Site or other products or services.




  • This website provides links to websites of companies affiliated with Us and other third parties. We do not assume liability for the information provided under those links or for the nature, safety, or legality of the services provided there.
  • We do not assume liability for any advertisements and information provided by Our partners and third parties.
  • We are liable for deliberate and grossly negligent acts.
  • We are liable for acts of simple negligence only in cases of harm to life, limb, or health, or in case of violations of material contractual obligations. In cases of violation of material contractual obligations, Our liability is limited to the anticipated damage typical for such contracts. A material contractual obligation is an obligation the fulfilment of which is a prerequisite for the achievement of the purpose intended by entering into the contract, and the fulfilment of which the user can regularly expect.
  • We are not liable in cases of Force Majeure, especially not for non-fault disruptions within the cable network.
  • We are only liable for the loss of data if the loss of data could not have been avoided by appropriate security measures on the user's part.


    The above limitations of liability also apply accordingly for Our legal representatives and agents


    These Terms of Use are governed by and construed in accordance with the laws of England. Any action to enforce these Terms of Use may be brought in your jurisdiction or in other courts which have jurisdiction to hear such disputes. Except where prohibited, you agree that any and all disputes, claims and causes of action directly or indirectly arising out of the Site must be resolved individually. Any claim or cause of action you may have with respect to the Site must be commenced within one (1) year after the claim or cause of action arises, regardless of any law to the contrary. The European Commission’s online dispute resolution platform can be accessed here: We do not participate in the alternative dispute resolution procedure.


    Headings are for reference purposes only and in no way define, limit, construe or describe the scope of such section. Our failure to enforce any provision of these Terms of Use shall not constitute a waiver of that or any other provision. These Terms of Use set forth the entire agreement between you and Enterprise in connection with your use of the Site.


    If you have any questions about these Terms of Use, please contact us at